Returns & Exchanges

At Nellie's, we want you to love every piece in your home, which is why we offer a 30-day return window for items in their original condition. If your purchase isn't the perfect fit for your space, our simple return process ensures a stress-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.