Frequently Asked Questions
Everything you need to know about bringing Nellie's into your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service and typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Nellie's ships exclusively within the continental United States and Canada. We are looking to expand our international shipping options in the near future.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return decor items within 30 days of delivery. Please ensure items are in their original packaging and condition.
Are your wood products sustainably sourced?
Yes, at Nellie's we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed wood sources to ensure environmental responsibility.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking link. You can also log into your Nellie's account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.